Privacy Policy
Effective Date: March 21, 2026 · Last Updated: October 29, 2026
SoundServe Legal ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide through our website (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website or contact us regarding process serving and related legal support services.
1. Information We Collect
Information You Provide to Us. When you fill out a contact form, request service, upload documents, call us, email us, or otherwise communicate with us, we may collect your name, law firm or business name, email address, phone number, billing information, service addresses, case or matter information you choose to provide, documents or attachments you submit, and any other information you voluntarily provide.
Information Collected Automatically. When you use the Website, we may automatically collect certain information, such as IP address, browser type, device type, operating system, referring website, pages visited, dates and times of access, and usage data collected through cookies, analytics, or similar technologies.
2. How We Use Your Information
We may use your information to respond to inquiries and provide customer support; review, process, and fulfill service requests; communicate with you regarding service status, updates, and related matters; send invoices and process payments; maintain business and service records; improve our Website and services; detect, prevent, or address fraud, misuse, or security issues; and comply with legal obligations and enforce our rights.
3. Case-Related Information
Because we provide process serving and related legal support services, you may submit information relating to legal matters, court filings, service instructions, names of parties, and service addresses. Please provide only the information reasonably necessary for us to evaluate or complete the requested services. We use reasonable measures to protect submitted information, but no internet transmission or electronic storage system can be guaranteed to be completely secure.
4. How We Share Information
We do not sell your personal information. We may share your information with vendors that support our website, communications, hosting, billing, payment processing, storage, or analytics; with independent contractors or agents when necessary to complete requested services; when required by law, subpoena, court order, or legal process; to protect our rights, safety, property, or the rights, safety, or property of others; and in connection with a merger, acquisition, sale, or transfer of business assets.
5. Cookies and Tracking Technologies
Our Website may use cookies, pixels, and similar technologies to improve functionality, understand website traffic, and enhance user experience. You may be able to control cookies through your browser settings. Disabling cookies may affect certain Website functions.
6. Third-Party Services
We currently use Cloudflare for website hosting, form processing, document storage, spam prevention and email delivery, and Stripe for card payments. We may use third-party services such as website hosting providers, contact form tools, payment processors, analytics services, spam prevention tools, and mapping or scheduling tools. These third parties may collect or process information according to their own privacy policies. We are not responsible for the privacy practices of third-party websites or services linked from our Website.
7. Data Retention
We retain information for as long as reasonably necessary to provide requested services, maintain business and financial records, comply with legal, tax, accounting, or reporting obligations, and resolve disputes and enforce agreements. Case-related communications and submitted materials may be retained as needed for legitimate business and legal recordkeeping purposes.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, request deletion of your information (subject to legal and business exceptions), and request information about how your data is used or disclosed. To make a privacy-related request, please visit our Contact page.
10. Do Not Track
Some web browsers may transmit "Do Not Track" signals. Because there is no universally accepted standard for responding to these signals, our Website may not respond to them.
11. Children's Privacy
Our Website is not intended for children under 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Website after any changes are posted constitutes your acceptance of the updated Privacy Policy.