Terms of Service
Effective Date: March 21, 2026 · Last Updated: March 21, 2026
Welcome to SoundServe Legal ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of soundservelegal.com and any related services, communications, requests, or transactions with SoundServe Legal (collectively, the "Services").
By accessing our website or requesting services from us, you agree to these Terms. If you do not agree, do not use the website or our Services.
1. Services Provided
SoundServe Legal provides process serving and may provide related support services, including but not limited to service of process; document pickup and delivery; court filing support; skip tracing or address research, if offered; status updates and related service communications; and other litigation support or legal support services as offered from time to time. All services are subject to availability, geographic limitations, staffing, safety considerations, and acceptance by SoundServe Legal.
2. No Legal Advice
SoundServe Legal is not a law firm and does not provide legal advice, legal strategy, or legal representation unless expressly stated otherwise in a separate written agreement. Any information on this website is for general informational purposes only and should not be relied upon as legal advice. You are responsible for consulting your attorney regarding legal rights, deadlines, court procedures, and filing requirements.
3. Eligibility and Authority
By using our Services, you represent that you are at least 18 years old; you have authority to submit the request; the information and documents you provide are accurate to the best of your knowledge; your request is for a lawful purpose; and you are authorized to share the documents and information submitted to us. If you are acting on behalf of a law firm, company, or other entity, you represent that you have authority to bind that entity to these Terms.
4. Service Requests
Submitting a request through our website, by email, or by phone does not guarantee acceptance of the assignment. We reserve the right to refuse, cancel, or decline any request for any lawful reason, including incomplete or inaccurate information, unsafe service conditions, improper or unlawful instructions, conflict issues, geographic or scheduling limitations, and nonpayment or prior account issues. You are responsible for reviewing all submitted information for accuracy before sending it to us.
5. Client Responsibilities
You agree to provide complete and accurate information necessary for the requested service, including where applicable names of parties, addresses and known locations, court and case information, service deadlines, copies of documents to be served or filed, and special instructions relevant to the assignment. You acknowledge that inaccurate, incomplete, outdated, or misleading information may delay service, increase fees, or make completion impossible.
6. Fees and Payment
Fees for services are as quoted, posted, invoiced, or otherwise communicated by SoundServe Legal. Additional fees may apply for rush or same-day service; multiple attempts; out-of-area service; stakeouts or wait time; difficult or evasive serves; document printing; court filing fees; skip tracing or research; and parking, tolls, postage, or other out-of-pocket costs. Unless otherwise agreed in writing, payment is due upon receipt of invoice; advance payment may be required for some assignments; fees are earned when work begins on the assignment; and completed attempts, mileage, research, or other work performed may be billable even if service is not ultimately completed. You agree to pay all charges associated with your request.
6A. Multiple Attempts Policy
Unless otherwise stated in writing, quoted service fees may include only a limited number of service attempts at a single address. Additional fees may apply for extra attempts, re-dispatches, new addresses, wait time, stakeouts, coordinated timing requests, after-hours service, or other special handling. An attempt is considered completed when our server or contractor travels to the service location and makes a reasonable effort to effect service, whether or not contact is made with the intended recipient. If you request continued efforts after the included attempts are exhausted, you agree to pay any additional fees communicated by SoundServe Legal.
6B. Rush Service Disclaimer
Rush, priority, same-day, next-day, or deadline-sensitive service is subject to availability and is not guaranteed unless expressly confirmed by SoundServe Legal in writing. Even when rush service is accepted, SoundServe Legal does not guarantee successful completion by a particular date or time due to factors outside our control, including but not limited to recipient availability, incomplete or inaccurate information, traffic, weather, court closures, restricted access locations, safety concerns, and other unforeseen conditions. Rush fees compensate for priority handling and resource allocation and are generally nonrefundable once the assignment has been accepted and work has begun, even if service is not completed within the requested timeframe.
6C. Online Payments, Disputes, and Chargebacks
If you pay for Services by credit card, debit card, ACH, or any electronic payment method, you represent that you are authorized to use that payment method and authorize SoundServe Legal and its payment processors to charge the full amount due, including any approved additional fees. You agree not to initiate a chargeback or payment dispute for charges that are validly incurred for requested Services, including work already performed, service attempts made, research completed, rush handling, printing, courier activity, filing activity, mileage, third-party costs, or other assignment-related work. If you believe a billing error has occurred, you agree to contact SoundServe Legal first and give us a reasonable opportunity to investigate and resolve the issue before initiating a chargeback or payment dispute. SoundServe Legal reserves the right to provide supporting records to the payment processor or financial institution, including service instructions, communications, timestamps, attempts, invoices, proofs of work, and related business records. You agree to remain responsible for all valid charges, plus any unrecovered fees, reversal costs, collection costs, and reasonable attorneys' fees to the extent permitted by law.
7. No Guarantee of Outcome
We do not guarantee that a person will be located; service will be completed on a specific attempt; a court will accept a filing; a defendant, witness, or recipient will cooperate; information provided by third parties will be accurate; or any particular legal outcome will occur. Any timelines provided are estimates only unless expressly guaranteed in writing.
7A. Skip Trace and Address Research Compliance
If SoundServe Legal offers skip tracing, address research, database research, or locate-related services, those services are provided solely for lawful purposes connected to permitted service-of-process, court-related, or other legitimate business purposes. By requesting skip tracing or related research services, you represent and warrant that your request is lawful; you are authorized to obtain and use the requested information; the information will be used only for legitimate and lawful purposes; and you will not use the information for harassment, stalking, intimidation, discrimination, improper surveillance, identity theft, or any unlawful purpose. SoundServe Legal reserves the right to refuse any request for skip tracing or research in its sole discretion where legality, safety, privacy, or permitted-use concerns exist. You acknowledge that address histories, database results, and third-party source information may be incomplete, outdated, or inaccurate. You are solely responsible for your use of any information provided through skip tracing or address research services and for compliance with all applicable laws, regulations, court rules, privacy obligations, and permissible-use requirements.
8. Turnaround Times
Estimated turnaround times are not guaranteed and may be affected by factors beyond our control, including recipient availability, weather, traffic, court closures, safety concerns, incorrect information, or other unexpected conditions.
9. Refusal, Withdrawal, and Unsafe Conditions
Our staff and contractors may refuse or discontinue an assignment if they believe conditions are unsafe, unlawful, threatening, or otherwise inappropriate. We reserve the right to withdraw from any assignment at any time for lawful business reasons.
10. Cancellations and Refunds
A request may be canceled only if work has not yet begun. Once work has begun, fees for time spent, attempts made, research conducted, travel, printing, filing preparation, or other incurred costs may still be charged. Refunds, if any, are issued at our discretion unless otherwise required by law. Court fees, filing fees, rush fees already incurred, third-party costs, and completed work are generally nonrefundable.
11. Electronic Communications
By contacting us or submitting a request, you consent to receive communications from us electronically, including by email, phone, and text message where applicable, regarding quotes, assignments, updates, invoices, and customer service. You are responsible for providing accurate contact information and for monitoring your communications.
12. Website Use
You agree not to use the website for any unlawful purpose; to submit false, misleading, or fraudulent information; to interfere with website functionality or security; to attempt unauthorized access to the website, accounts, or systems; to upload malicious code or harmful content; or to copy, scrape, or exploit website content without permission. We may suspend or block access to the website for violations of these Terms.
13. Intellectual Property
All content on this website, including text, branding, logos, graphics, layout, and original materials, is owned by or licensed to SoundServe Legal and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, republish, or exploit website content without our prior written consent.
14. Third-Party Services and Links
Our website may contain links to third-party websites, tools, payment processors, maps, scheduling services, or other resources. We are not responsible for the availability, content, or practices of third-party services. Your use of third-party services is at your own risk and subject to their terms and policies.
15. Disclaimer of Warranties
The website and Services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law. SoundServe Legal disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. We do not warrant that the website will be uninterrupted, error-free, secure, or free of harmful components.
16. Limitation of Liability
To the fullest extent permitted by law, SoundServe Legal shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, lost data, missed deadlines, or legal consequences arising out of or relating to your use of the website or Services. To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services shall not exceed the amount paid by you to SoundServe Legal for the specific assignment giving rise to the claim.
17. Indemnification
You agree to defend, indemnify, and hold harmless SoundServe Legal and its owners, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services; your violation of these Terms; your submitted information or documents; your unlawful, inaccurate, or unauthorized instructions; or your violation of any rights of another person or entity.
18. Record Accuracy and Affidavits
You are responsible for reviewing proofs, declarations, affidavits, returns, invoices, and related documents for accuracy upon receipt. Any concerns must be reported promptly. We may rely on the information you provide when preparing service-related documentation.
19. Privacy
Your use of the website is also subject to our Privacy Policy. By using the website or Services, you acknowledge that you have reviewed our Privacy Policy.
20. Governing Law and Venue
These Terms shall be governed by the laws of the State of Washington, without regard to conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services shall be brought in the state or federal courts located in Washington, unless otherwise required by applicable law.
21. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22. No Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other right.
23. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of the website or Services after changes are posted constitutes your acceptance of the revised Terms.